Telehealth Tips

How Does Telehealth Therapy Work?

With telehealth appointments, you will receive the same quality care as you do in person. Telehealth allows you and your therapist to meet from separate locations through video over the internet. Review the tips to the left for a successful telehealth session.

Telehealth Resources

How To Create a Portal Account

How to Use Microsoft Teams

How to Prepare for a Video Appointment with Your Mental Health Clinician

Telehealth Session

Telehealth is the delivery of behavioral health services using interactive technologies (use of audio, video, or other electronic communications) between a clinician and a client who are not in the same physical location.  When telehealth services are conducted, the client must be located within the state of Ohio. During the telehealth session, we conduct your counseling session as we would a face to face office-based session. You will be asked a series of questions prior to beginning the session to ensure your safety. The session will take place utilizing telecommunication technology, through Microsoft Teams. Microsoft Teams is a HIPAA secure service. The interactive technologies used in telehealth health incorporate network and software security protocols to protect the confidentiality of client information transmitted via any electronic channel. These protocols include measures to safeguard the data and to aid in protecting against intentional or unintentional corruption. No video, audio, and/or photo recordings will occur during your session. Telehealth health services rely on technology, which allows for greater convenience in service delivery. There are risks in transmitting information over technology that include, but are not limited to, breaches of confidentiality, theft of personal information, and disruption of service due to technical difficulties. If for some reason you are disconnected due to loss of connectivity or service, you can contact your clinician via phone at 740-687-0042. Reasonable and appropriate efforts have been made to eliminate any confidentiality risks associated with telehealth health sessions, and all existing confidentiality protections under federal and Ohio state law apply to information disclosed during these telehealth health sessions. To ensure your privacy and confidentiality, please participate in the session in a private space that is free from distractions and other parties. You may withhold or withdraw consent to the telehealth health services at any time without affecting your right to future care, treatment, or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled. You will be advised of all the potential risks, consequences, and benefits of telehealth. Your clinician will discuss the information provided above with you. You will be given the opportunity to ask questions and receive answers about the information presented regarding telehealth services. Telehealth services may be covered by your insurance. It is important to check with your insurance company to ensure coverage.