740-687-0042
Last Edited 11.1.24
ADA ACCESSIBILITY STATEMENT |
TABLE OF CONTENTS
Mid-Ohio Psychological Services, Inc. (“MOPS”), endeavors to provide for the accessibility and usability of our website, mobile applications, and other digital assets (collectively referred to as our “Services”). We believe in inclusion.
It is the policy of MOPS to make efforts to ensure the accessibility, availability, appropriateness, and acceptability of Services for clients, family members, and significant others who face accessibility barriers, at no additional cost as outlined in OAC 5122-26-17.
MOPS takes steps to ensure the physical accessibility of its Services by complying with the American Disabilities Act (“ADA”). Renovations of existing facilities and the creation of new facilities will be completed in accordance with ADA guidelines. New clients will be asked to complete a Client Reasonable Accommodations Request Form to help address individual needs.
At least one clinical office at each location will be accessible to clients who are unable to climb stairs, and at least one restroom at each location will be wheelchair accessible.
MOPS will take advantage of opportunities to educate employees, referral sources, and the community to help to diminish negative attitudes and language issues surrounding mental health services the agency provides.
Upon initial contact with a potential client who is requesting Services, any possible language or communication barriers between employees and the potential client (including the potential client’s guardians, family members, and significant others who are determined to be clinically relevant to the Services) will be identified. If the barriers can be resolved using an interpreter, an interpreter will be made available at no cost to the client. MOPS will utilize interpreters provided by insurance carriers when feasible.
MOPS employees will assist clients in meeting their needs by helping to resolve barriers within the community such as helping coordination efforts with other service agencies in their areas, including food banks and drop-in centers.
MOPS will, whenever possible, provide a variety of appointment times to accommodate the education and employment schedules of clients. Appointment verifications will be provided upon request.
MOPS will use speakers and sound machines in offices and common areas to improve confidentiality whenever possible. Signs will be posted in waiting areas asking for noise to be kept at a minimum.
MOPS will periodically review payor sources and ways to renew and add funding sources including grants to increase access to Services for clients.
MOPS will take steps to use assistive technology to help clients and employees accommodate challenges they may have.
MOPS employees will assist clients to resolve reported transportation issues by encouraging them to access public transportation, transportation through insurance benefits, and transportation provided by county agencies.
Agency case managers may be able to provide transportation for existing case management clients when clinically appropriate.
MOPS will review Client Reasonable Accommodation Request Forms to address accessibility needs. MOPS employees will report general accessibility issues reported by clients or others to MOPS’ management.
MOPS will take steps to resolve accessibility issues as quickly as possible. If resolution is not possible within fourteen days, a timeline for resolution of the barrier will be implemented.
In providing our Services, we may link to third-party websites. We cannot control or correct problems with these third-party websites. You may also want to address your concerns directly to these third parties.
If you have difficulty accessing or using any element of our Services, please reach out to us using the information below. We will work with you to try to provide the information, service, or transaction you seek through a communication method that works for you and is consistent with applicable law.
If you are having difficulty accessing our Services, please Contact Us. To enable us to respond in a manner most helpful to you, please indicate: (1) the nature of your accessibility problem; (2) the specific page or content you are trying to access; (3) the type of browser and any assistive technology (if applicable) you are using; (4) the approximate date and time you attempted to access the content; and (5) your contact information, including the best time and method to reach you.
If you have any suggestions or questions regarding the accessibility of the Services, please Contact Us:
Email: info@mopsophio.com
Address: 106 Starrett Street, #100
Lancaster, OH 43130
Last Updated: November 1, 2024