Mid-Ohio Psychological Services, Inc. will ensure that processes and plans are in place for managing a crisis and can recover promptly from any crisis and resume normal business as soon as possible. This plan is to be placed into operation whenever an emergency impacting the agency cannot be controlled through routine, daily, and normal procedures.
A crisis is defined as a sudden event or series of events that seriously threatens Mid-Ohio Psychological Services, Inc. long-term business prospects and reputation.
All employees of the agency share a responsibility for preparedness. An emergency can strike anytime, anywhere and a major crisis will affect everyone.
All crises should be reported to the Executive Director, Associate Director, or Operations Director immediately. The agency’s Incident Reporting procedures will be followed for reporting incidents.
The agency’s emergency plans and restoration of essential services are outlined in another section of the agency’s Risk Management Policy and Procedure.
The Operations Director will act as the crisis management lead person, directing, and coordinating all aspects of the organization’s response including managing the messages and the media. The Executive Director or designee will act as the agency’s spokesperson and interact with the media and other inquirers.
The Operations Director will contact the agency’s insurance agent.
The Operations Director will notify the agency’s board members.
Only the Executive Director or designee is authorized to release information to the media and to the public. All other staff and board members should be professional and helpful to the media by connecting them to the Executive Director or designee, but will neither speak to the media, nor provide any information.
All statements and comments will be guided by professionalism and transparency, and serve to mitigate the crisis. “No comment” is never an acceptable response. If an answer is unknown or cannot be immediately answered, make note of the question, tell the inquirer you will get back with him/her, and do so. If the question cannot be answered due to a policy (such as sharing personnel information, etc.), let the inquirer know that. Personnel matters are to remain confidential.
The agency’s Incident Reporting procedures will be followed for reporting incidents of abuse.
The Executive Director and Operations Director will meet with the staff member and inform them that an allegation has been made against them. The staff member will then be asked to leave agency premises and not return until an investigation has been completed and they have been granted permission to return to the agency by the Executive Director or Operations Director.
The Executive Director will notify the parents and or guardian of a client, when a minor client is involved in the abuse crisis. The parents and/or guardian should also be notified that appropriate authorities have been notified and that the authorities are responsible for carrying out the investigation.
The Executive Director will determine the need to notify other parents or guardians based on the details of the incident and the likelihood of other clients being involved.
All actions taken will be documented and maintained confidentially.
Board Approved 3/13/14