It is the policy of the Mid-Ohio Psychological Services, Inc. that each client has the following rights:
1.The right to be treated with consideration and respect for personal dignity, autonomy, and privacy.
2. The right to service in a humane setting which is the least restrictive feasible as defined in the treatment plan.
3. The right to be informed of one’s own condition, of proposed or current services, treatment or therapies, and of the alternatives.
4. The right to consent to or refuse any service, treatment, or therapy upon full explanation of the expected consequences of such consent or refusal. A parent or legal guardian may consent to or refuse any service, treatment, or therapy on behalf of a minor client.
5.The right to a current, written, individualized service plan that addresses one’s own mental health, physical health, social and economic needs, and that specifies the provision of appropriate and adequate services, as available, either directly or by referral.
6. The right to active and informed participation in the establishment, periodic review, and reassessment of the service plan.
7. The right to freedom from unnecessary or excessive medication.
8. The right to freedom from unnecessary restraint or seclusion.
9. The right to freedom from abuse, financial or other exploitation, retaliation, humiliation, and neglect.
10. The right to participate in any appropriate and available agency service, regardless of refusal of one or more other services, treatments, or therapies, or regardless of relapse from earlier treatment in that or another service, unless there is a valid and specific necessity which precludes and/or requires the client’s participation in other services. This necessity shall be explained to the client and written in the client’s current service plan;
11. The right to be informed of any unusual or hazardous treatment procedures.
12. The right to be advised of and refuse observation by techniques such as one-way vision mirrors, tape recorders, televisions, movies, or photographs.
13. The right to have the opportunity to consult with independent treatment specialists or legal counsel, at one’s own expense.
14. The right to confidentiality of communications and of all personally identifying information within the limitations and requirements for disclosure of various funding and/or certifying sources, state or federal statutes, unless release of information is specifically authorized by the client or parent or legal guardian of a minor client or court appointed guardian of the person of an adult client in accordance with rule 5122:2-3-11 of the Administrative Code.
15.The right to have access to one’s own psychiatric, medical or other treatment records, unless access to particular identified items of information is specifically restricted for that individual client for clear treatment reasons in the client’s treatment plan. “Clear Treatment Reasons” shall be understood to mean only severe emotional damage to the client such that dangerous or self-injurious behavior is an eminent risk. The person restricting the information shall explain to the client and other persons authorized by the client the factual information about the individual client that necessitates restriction. The restriction must be renewed at least annually to retain validity. Any person authorized by the client has unrestricted access to all information. Client shall be informed in writing of agency policies and procedures for viewing or obtaining copies of personal records.
16. The right to be informed in advance of the reason(s) for discontinuance of service provision, and to be involved in planning for the consequences of that event.
17. The right to receive an explanation of the reasons for denial of service.
18. The right not to be discriminated against in the provision of service on the basis of religion, race, color, creed, sex, national origin, age, lifestyle, physical or mental handicap, developmental disability, or inability to pay.
19. The right to know the cost of services.
20. The right to be fully informed of all rights.
21. The right to exercise any and all rights without reprisal in any form including continued and uncompromised access to service.
22. The right to file a grievance.
23. The right to have oral and written instructions for filing a grievance.
These rights are also listed on the “Client Rights Statement,” and each client shall be informed of these rights and the grievance procedures. To obtain this end, the role of the Client Rights Officer has been established. This person shall be appointed by the Executive Director.
The Client Rights Officer is the Operations Director.
A copy of the “Client Rights Statement” shall be distributed to each client at the intake or next subsequent appointment. Copies of the policy will also be provided upon request. Staff members shall insure the client is at least verbally advised of the most immediate pertinent rights and a written copy and full verbal explanation of the client rights and grievance procedures may be delayed to the next subsequent meeting.
In the event of a crisis or an emergency situation, the client will be verbally advised of those rights immediately pertinent, such as the right to consent to or refuse the offered treatment and the consequences of that agreement or refusal. Written and full verbal explanation of the client rights policy will be provided at the next subsequent meeting.
Clients or recipients of Education and Prevention Services shall receive a copy and explanation of the Client Rights Policy and a copy upon request.
All staff, including administrative and support, will receive instruction and training in all specific client rights and the grievance process at least annually. All new employees will be given instruction upon employment and annually thereafter.
The Client Rights Officer shall insure agency compliance with the Ohio Mental Health & Addiction Services Client Rights and Grievance Rules. The Client Rights Officer shall inform staff of client rights and grievance procedures. Other responsibilities shall include: explaining rights and grievance procedures to clients who make inquires; establishing hours of availability for helping clients with grievances filed by clients or on behalf of clients by other persons or agencies.
The Client Rights Statement shall be posted in a conspicuous location in each building operated by Mid-Ohio Psychological Services, Inc.
Mid-Ohio Psychological Services, Inc. offers its services, financial aid, and any other benefits herein provided on a non-discriminatory basis, as required by the Civil Rights Act of 1964, and is to be in compliance with OMHAS Administrative Rule 5122:2-1-02, Client Rights and Grievance Procedure. All persons applying for services have the right to file a complaint with the agency by writing or contacting the Executive Director of Mid-Ohio Psychological Services, Inc. and/or the ADAMH Board if any person believes that discrimination on the grounds of race, color, religion, sex, national origin, handicap, or ancestry is being practiced. If a person is denied services or otherwise would like to complain about the services rendered at Mid-Ohio Psychological Services, Inc., the following agencies may be contact:
1. Contact or write to:
Fairfield County Mental Health & Recovery Services Board (Fairfield County Residents)
108 W. Main Street, Suite A
Lancaster, Ohio 43130
(740) 654-0829 Fax (740) 654-7621
Franklin County ADAMH Board (Franklin County Residents)
447 East Broad Street
Columbus, Ohio 43215
(614) 224-1057 Fax (614) 224-0991
Mental Health and Recovery for Licking and Knox Counties (Licking County Residents)
1435-B West Main Street
Newark, Ohio 43055
(740) 522-1234 Fax (740) 522-3502
Delaware-Morrow MHRS Board (Delaware County Residents)
40 North Sandusky Street, Suite 301
Delaware, Ohio 43015
(740) 368-1740 Fax (740) 368-1744
Paint Valley ADAMH Board(Ross County Residents)
394 Chestnut Street
Chillicothe, Ohio 45601-2305
(740) 773-2283 Fax (740)773-2770
Ohio Department of Mental Health & Addiction Services
Client Advocacy Coordinator
30 East Board Street, 8th Floor
Columbus, Ohio 43266-0414
(614) 466-2333 Fax (614) 466-1571
State of Ohio Psychology Board
77 South High Street, Suite 1830
Columbus, Ohio 43215-6108
(614) 466-8808 Fax (614) 728-7081
(877) 779-7446 Toll Free
Ohio Legal Rights Service
50 West Broad Street, Suite 1400
Columbus, Ohio 43215-5923
(800) 282-9181 Toll Free
TTY (614) 728-2553 or (800) 858-3542
State of Ohio Counselor and Social Worker and Marriage and Family Therapist Board
50 West Broad Street, Suite 1075
Columbus, Ohio 43215-5919
(614) 466-0912 Fax (614) 728-7790
Valerie Morgan-Alston, Regional Manager
Office for Civil Rights
U.S. Department of Health & Human Services
233 N. Michigan Ave., Suite 240
Chicago, Illinois 60601
(312) 886-2359 Fax (312) 886-1807
TDD (312) 353-5693
State Medical Board of Ohio
30 East Broad Street, 3rd Floor
Columbus, Ohio 43215-6127
(614) 466-3934 Fax (614) 728-5946
(800) 554-7717 Toll Free
Attorney General’s Office
Health Care Fraud Unit
400 E. Town Street, 5th Floor
Columbus, Ohio 43215
(614) 466-0722 Fax (614) 644-9973
Nursing Education & Nurse Registration Board
17 South High Street, Suite 400
Columbus, Ohio 43215-7410
(614) 466-3947 Fax (614) 466-0388
Client Assistance Program
Govenor’s Office of Advocacy for People with Disabilities
35 East Chestnut Street, 5th Floor
Columbus, Ohio 43215-0400
(800) 228-5405 Fax (614) 752-4197
2. File complaints by written communication.
3. The complaint shall describe the alleged problem and shall indicate when and where it occurred, including all pertinent facts and circumstances surrounding the alleged act.
4. The complaint shall be signed by the person making the allegation.
Client Rights Procedure
In order to implement the policy on client rights and the role of the Client Rights Officer, the following procedures will be followed:
1. A copy of the “Client Rights Statement” detailing the rights she/he has will be given to each client at the intake or next subsequent appointment and will also be explained verbally by the treatment provider.
2.Clients will be asked to sign the “Client Rights Statement” documenting that the rights and grievance procedure are understood and accepted.
*If a client is under the age of 18, both the client and his/her parent, legal guardian, or other authorized person will be asked to read and sign the same Client Rights Statement acknowledging understanding of their rights.
*If a client (under 18 years of age) is under the custody (temporary or permanent) of a child-serving agency, the legal guardian signature will not be required on the Client Rights Statement. Instead, those child-serving agencies staff will be educated regarding client rights and the grievance procedure.
3.If a client does not understand any aspect of the client rights form or grievance procedure, any staff member has the responsibility of explaining this to the client. Further inquiries or explanations may be re-offered by the Client Rights Officer.
4.Treatment providers at intake or the next subsequent appointment will verbally review some of the most pertinent rights to insure client understanding.
5. In crisis or emergency situations, the client will be verbally advised of the most immediately pertinent rights, such as the right to consent to or to refuse the offered treatment and the consequences of that agreement or refusal. A written copy and verbal explanation of the client rights policy will be delayed to the next subsequent meeting.
6. All clients and recipients of education services, prevention services, consultation services, or training services will be given a copy and explanation of the client rights policy if they so request, by any staff member.
7.The Client Rights Policy will be posted in a conspicuous location in each building operated by Mid-Ohio Psychological Services, Inc.
8.A copy of the “Client Rights Statement, Client Rights Policy and/or Client Rights Procedure will be provided to clients or other interested persons upon request.
9.All staff members will be familiar with client rights and grievance procedure.
10.The Client Rights Officer is responsible for educating and training staff regarding client rights and grievance procedures.This person will also be responsible for educating other community agencies on client rights and grievances.