Accessibility

Policy

It is the policy of Mid-Ohio Psychological Services, Inc. to ensure the accessibility, availability, appropriateness and acceptability of services for clients, family members, and significant others who are physically, cognitively, visually, auditorially, or otherwise impaired and for individuals who speak a language other than standard English as a primary means of communication, at no additional cost to the client.

PROCEDURE

PHYSICAL ACCESSIBILITY

Mid-Ohio Psychological Services will strive to ensure physical accessibility of services through compliance with the American Disabilities Act (ADA).  All renovations of existing facilities and creation of new facilities will be completed in compliance with ADA guidelines.  It is the responsibility of the Executive Director to ensure this compliance.

At least one clinical office will be accessible to clients who are unable to climb stairs and at least one restroom will be wheelchair accessible.

LANGUAGE ACCESSIBILITY

Upon initial contact with a potential client who is requesting services, possible language barriers between staff and the potential client (including the client’s family and the client’s significant others) will be identified.  If the language barrier can be resolved through the use of an interpreter, an interpreter will be made available at no cost to the client.  The Director of Operations will be responsible for maintaining a list of appropriate interpreters (including but not limited to interpreters for American Sign Language and Spanish) as well as the name and address of a representative from a major university language department who can provide the names of  interpreters for other languages.

A TDD will be maintained in the receptionist area of the Lancaster office.  All support staff will be trained in the use of the TDD.

REMOVAL OF BARRIERS

The agency will make every effort to resolve any accessibility issues immediately if possible, and within fourteen days of notice if immediate resolution is not possible.  If resolution is not possible within fourteen days, a timeline for resolution of the barrier will be implemented.